Knowledgebase: After Ordering
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What is my order status? And how long will it take to process my order?
Posted by Martin Cao on 14 May 2011 03:01 AM
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Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number (when available) for your order. You can login into your account to obtain your order status directly. Your order goes through several steps before reaching your door. (The estimated delivery time is quoted by carrier, it may few days delay during rush season. e.g. Christmas, New Year etc.). *Tracking Note: Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves Ownta and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via DHL/EMS/UPS/FedEx/Aramex/GLS/HDNL), the delay is about 24 to 48 hours. For Airmail and Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online. | |
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