Not satisfied with a product or shipment?
A. If you order has not been shipped, you may contact us to cancel it for a full refund. Please note, we usually ship out order within 24 hours, if you need to cancel your order, please inform us within 24 hours.
B. If your order has already been shipped, you may return the item in it's original condition (unused and unopened) to us postmarked within 30 calendar days of delivery (*see definition below). In that case we will refund you the payment excluding actual shipping fees already incurred. Actual shipping fees incurred are determined by the weight of each returned product and by the way it was sent (e.g. UPS, FedEx, EMS, DHL, Regular/Registered Airmail, etc).
When returning an unwanted product for refund, it is recommended for customers to use a method of shipment with tracking number, as Ownta cannot be responsible for items lost due to its carrier while in transit.
C. If your item is defective, please see the replacement policy and instructions instead.
*Definition of delivery date: for Express ShippingL and some registered airmail packages, the delivery date is displayed on the courier's tracking site. For orders that do not have online delivery dates provided by the courier, the delivery date is assumed to be 21 calendar days after shipment.
Here is a quick checklist if you are returning unused and unopened products for refunding (applicable to return type B above):
1. The items must be unused and unopened.
2. You can Contact us by LiveChat or Contact Us form.A customer service staff will inform you the actual shipping costs incurred (the non-refundable portion) with shipping address.Note that the returning package must be postmarked within 30 calendar days of delivery (*see above for definition of delivery date).
3. For more details, you can check our return policy.