Knowledgebase
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My order is shipped. Why am I unable to track my order on the Hong Kong Post page?
Posted by Martin Cao on 14 May 2011 03:41 AM
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Please ensure that the tracking number you got is in the format of RXXXXXXXXXXHK, and your order is over $50 total. Here are the reasons for delays of tracking information: 1, Because orders with tracking numbers are sent via registered Airmail, all packages need to be scanned and recorded by staffs at Hong Kong Post and this process takes 48 hours to complete. After the package is processed online tracking will appear on the site. 2, On very rare occasiones, Hong Kong Post may change the tracking number sticker on a package because the sticker is blurred, damaged, or otherwise faulty rendering it un-scannable. In this case please contact us for order tracking. | |
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