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Knowledgebase : Frequently Asked Questions > Before Ordering
     
You can contact us to change your delivery address before the shipment, we usually process all orders within 24 hours, so, if you need to change anything, please inform us within 24 hours, you can contact us by LiveChat or Contact Us Form [1]. If or...
All express shipping methods couldn't ship to APO address or PO box while the HK air mail do.If you choose the express shipping methods (Like Express Shipping, DHL, UPS, FedEx or EMS) while the address you provide is APO address or PO box,we will ask you ...
Yes, we ship worldwide at no additional charge.
Although it is not always possible to match the prices offered by our competitors, we would like the opportunity to win your business. On the product pages, there is a "Price Match" tab. Simply click and fullfill all necessary information. We will try to...
Because Ownta sends products from Hong Kong (a free port), there is NO sales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export duties when they purchase from Ownta. Statistically, well less than 1%...
+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International) These phone numbers are also found on the Internet. PayPal may change the numbers without noticing us. For the...
If you're a VISA cardholder, please click here: https://usa.visa.com/personal/security/vbv/index.jsp If you're a Master cardholder, please click here: http://www.mastercard.us/support/securecode.html
You can contact us directly via our Support Ticket Helpdesk: http://www.ownta.com/support/ [1]. PLEASE AVOID sending duplicate requests as it will only slow down responses to you. You can also contact us by LiveChat or Contact Us Form [2]. For urgen...
We ship free shipping order with tracking number if your order amount exceed $50. If you have a tracking number starting with a 'R' or 'CP', your free shipping package's departure status can be checked at the Hong Kong Post website using the trackin...
At Ownta.com, we guarantee your privacy and on-line shopping safety. We are secured by a VeriSign Premium SSL certificate to ensure that your personal information is encrypted and secure when you communicate with Ownta.com. We do not store any credit card...
You can choose the shipping method on our checkout page, there are usually 5 kinds of shipping method: EXPRESS SHIPPING This shipping method is the fastest available. Delivery times are between 3 - 7 business days to all major destinations. Shippi...
There is no special license or requirements to send/receive money through Paypal. Here is all you need to open a free account and pay via PayPal: 1. a valid email address, and 2. a valid credit card or bank account.
3D Secure (3DS) is the new technical standard developed by Visa and MasterCard designed to combat online credit card fraud. It was developed by Visa to improve the security of Internet payments and offered to customers as the Verified by Visa service. Ser...
For orders shipped with Airmail Service, the name of product category will be used as declaration and the declared value for most countries is between 30% to 60% of the package value. Norway/France/Demark are exceptions and use the real value. Besides,...
To protect customers' privacy (see Why should I buy via Paypal, above), We accept PayPal payment methods. With PayPal, you may pay via Credit Card, Debit Card, and Bank Accounts via EFT. These are all automatically performed by PayPal. You do not need ...
Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank, PayPal or Moneybookers directly. Here are PayPal's phone n...
PayPal is an eBay owned company. The advantage of using PayPal, as a customer, is that the merchant never gets to see any of your financial information. _When you checkout on a merchant's site directly_, the merchant will receive your billing address, cr...
The main advantage of 3D Secure is that there is a decreased risk of other people being able to use your payment cards fraudulently on the internet.
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