Yes, but you need to add it before your order is being packaged for shipment, and the order may be delayed by 1 or 2 days for adding the new items. To add an item to your order after placing an order, you can contact us by livechat or contact us form. Bec...

Repairs on defective merchandise are handled by the manufacturers and not by Ownta, unless otherwise indicated. If any item arrives damaged due to shipping, immediately contact the carrier. Keep all shipping materials and contact us immediately. Fo...

NOT SATISFIED WITH A PRODUCT OR SHIPMENT? A. If you order has not been shipped, you may contact us to cancel it for a full refund. Please note, we usually ship out order within 24 hours, if you need to cancel your order, please inform us within 24 h...

Refunds are processed within 1-5 business days after you received our confirmation on the cancelation, and the paypal refund can be seen in your PayPal account right away once it is processed. Once processed, you will receive a confirmation e-mail from Pa...

If you find any products sold in Ownta infringes your IPR, please report us via email, we will investigate it upon receiving your feedback. For more details, you can also check this page [1]. Links: ------ [1] http://www.ownta.com/intellectual-prop...

You can contact us directly via our Support Ticket Helpdesk: http://www.ownta.com/support/ [1]. PLEASE AVOID sending duplicate requests as it will only slow down responses to you. You can also contact us by LiveChat or Contact Us Form [2]. For urgen...

Please contact us by the e-mail addresses shown immediately below this question. As soon as your payment is cleared, you should receive an email automatically from our server confirming the order with an order tracking number. If you're not receiving ord...

When we change your order status, we will also create the shipment for your package, you can view the shipment details, and check the product and quantiy in the shipment. If the product in your order not in the shipment or quantity is not the same as orig...

Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves Ownta and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via DHL/EMS/UPS/Aramex...

Please ensure that the tracking number you got is in the format of RXXXXXXXXXXHK, and your order is over $50 total. Here are the reasons for delays of tracking information: 1, Because orders with tracking numbers are sent via registered Airmail, all pack...

Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number (when availa...

Please do not throw anything(including packaging and partial note/bookmark) away until you have received all the items. Please check your shipment notification, if everything are shipped as your original order, then, please take a photo for the pac...

Replacements are treated the same way as that of new orders -- delivery time is depends on the shipping method. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

Our system will send confirmation email to your email address which you use to login into our site. If you didn't receive email from us, you can check the spam box first, maybe your email system blocked them. If still can not find, then, please contact us...