<![CDATA[Ownta.com]]> <![CDATA[Does Ownta.com handle International orders?]]> <![CDATA[How are Tax and Customs duties handled?]]> Because Ownta sends products from Hong Kong (a free port), there is no sales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export duties when they purchase from Ownta.

Statistically, well less than 1% percentage of all Ownta orders have ever got opened by the Customs in customers' countries. If the package is checked by their country's customs office when the item arrives in their country, however, customers are responsible for import duties, tariffs, and taxes.

Although the chance of packages being Customs assessed is small, Ownta strongly encourages all customers to check with their local Customs office for any potential import taxes, duties, and tariffs. In addition, some products may require special licenses or permits to import (such as high powered lasers). Ownta is not responsible for products being confiscated by the Customs in customers' countries.

  • The customer who purchases the products is responsible for paying these customs rights, and of the possible paperwork involved.
  • The price of the products sold is in USD and it doesn't include taxes (VAT).
  • Customers are required to keep close track on their packages. If there is any delay in receiving a package, you will need to contact the designated courier services agency or immediately inform Ownta in order to ascertain the reason for the delay.
  • We will not be responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom for their specific custom laws.
  • We will not be responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service fail after several attempts to deliver your package(s) due to your absence to collect the package(s) from the given destination address.
  • The responsibility of the seller stops when the product has been shipped off to the address specified by the customer.
  • It is clear however, that we will do our best to help you in getting your product out of customs if additional proof of sale or of value is needed.
]]> <![CDATA[How to contact ownta ?]]> You can contact us directly via our Support Ticket Helpdesk: http://www.ownta.com/support/. Please avoid sending duplicate requests as it will only slow down responses to you.

You can also contact us by LiveChat or Contact Us Form.
For urgent matters, you may also reach us live by calling 00852.39706090. Our office hour is between 9am to 6pm HKT/GMT+8 (lunch break between 12:00AM and 1:00PM), Monday through Saturday except public and statutory holidays.

Ownta Local Time (HKT/GMT+8):

]]> <![CDATA[If I chose to use free shipping, can I trace the order with the tracking number?]]> We ship free shipping order with tracking number if your order amount exceed $50.

If you have a tracking number starting with a 'R' or 'CP', your free shipping package's departure status can be checked at the Hong Kong Post website using the tracking number displayed in order tracking. Hong Kong Post's track and trace service is available at http://app3.hongkongpost.com/CGI/mt/enquiry.jsp. Customers from the following countries and regions can receive the live arrival status of their orders online, when the packages arrive at their countries and regions. Here aresome of the sites for tracking arrival information (visit http://app3.hongkongpost.com/CGI/mt/enquiry.jsp for a complete list):

United State of America: http://www.usps.com/shipping/trackandconfirm.htm

United Kingdoms: http://track.royalmail.com/portal/rm/track?catId=500185&mediaId=22700601&keyname=track_home

Canada: https://obc.canadapost.ca/emo/basicPin.do?language=en

South Korea: http://service.epost.go.kr/iservice/ems/ems_eng.jsp

Singapore: http://www.singpost.com/ra/ra_article_status.asp

Visit http://app3.hongkongpost.com/CGI/mt/enquiry.jsp and use the drop down menu on that page for a complete listing.

]]> <![CDATA[Is it safe to shop on-line at Ownta.com?]]> We are secured by a VeriSign Premium SSL certificate to ensure that your personal information is encrypted and secure when you communicate with Ownta.com. We do not store any credit card information. All billing information is processed by PayPal.com, an online bank owned by eBay considered trustworthy today. PayPal is secured by multiple industrial security technologies including solutions from VeriSign.
We occasionally send out email promotions and newsletters to our customers. These e-mail are sent very sparingly (approximately 1 per week). You can opt-in and opt-out at any time.
We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order.
We also secured by McAfee and TrustWave, for more details, you can check our secure purchase page.]]> <![CDATA[What are the available shipping methods?]]> You can choose the shipping method on our checkout page, there are usually 5 kinds of shipping method:


Express Shipping

This shipping method is the fastest available. Delivery times are between 3 - 7 business days to all major destinations. Shipping cost vary with item, it depends on product weight and delivery destination. We provide best discounted shipping cost for DHL,UPS,FedEx,GLS,HDNL and Aramex, especiall for heavy packages. If you choose Express Shipping, then, we will choose the proper shipping method without prior notification, this usually depends on your package contains and delivery destination. All express shipping will come with tracking number which can be track online.


Standard Shipping

Standard shipping includes Registered Airmail and Normal Airmail and USPS, they take a bit longer than express shipping but costs less. Delivery times are between 15 - 30 business days to all major destinations.Shipping cost vary with item, it depends on product weight and delivery destination. Registered Airmail only can ship goods below 2.0kg, it will come with tracking number, you can track your package online within 5 business days after we sent the package to HongKong Post Office. Normail Airmail without tracking number, you can check the shipping date in our system notification. USPS will come with tracking number after 5 business days from our ship out notification, you can track it on http://www.usps.com.


Free Shipping

Products with the Free Shipping sticker enjoy zero shipping costs regardless of your location or item quantity.  We choose the shipping method most appropriate for your package size and destination. Order amount more than USD50 will ship by Registered Airmail with tracking number, otherwise, we will ship out by Normail Airmail without tracking number. Liquid goods only can ship out by Registered Airmail or Normal Airmail.

]]> <![CDATA[What payment methods do you accept?]]> To protect customers' privacy (see Why should I buy via Paypal, above), We accept PayPal payment methods. With PayPal, you may pay via Credit Card, Debit Card, and Bank Accounts via EFT. These are all automatically performed by PayPal. You do not need to do any extra work. The checkout process is familiar and industrial standard.


We also accept Moneybookers as online payment method, it is almost the same as Paypal, if you familiar with it or you has an Moneybookers account, then, you can use it instead of Paypal. We are a verified Moneybookers Business Account Holder, you can trust and process your payment safely.


For some customers who want to use offline payment, then, they can choose pay by T/T (Transfer payment to our Bank Of China Account), WesternUnion and MoneyGram. For T/T payment, we usually confirm within 3 business days, for WesternUnion and MoneyGram, we usually confirm within 24 hours.


Offline payment must submit necessary information by our electronict payment form: http://www.ownta.com/electronict-payment-form.html


For more details, you can also check our payment methods page.

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